Experience

• Supervise a two-person IT team and manage external partners ensuring SLA compliance.
• Administer Microsoft 365 (Exchange, Teams Voice, SharePoint, Intune) and Apple devices with Jamf Pro.
• Lead Blue Team operations (MS Defender EDR/XDR) and Red Team assessments (Kali Linux, Nmap, Wireshark).
• Implement DLP, Zero Trust, IAM, SSO (SAML, OAuth2, FIDO2) and conditional access policies.
• Administer Cisco Meraki SD-WAN and Azure resources (VMs, PostgreSQL, storage).
• Integrate Dynamics CRM, Power Platform, Power Automate and Power Apps.
• Ensure ISO 27001, GDPR and LPD compliance; contribute to Disaster Recovery Planning.
• Develop cybersecurity awareness programmes and phishing simulation campaigns.

M365 E5AzureJamf ProCisco MerakiMS DefenderSentinel

• Support for AI-based Computer Vision software on Windows, Linux, Android, Tizen, webOS.
• SQL and IIS installation. Quality assurance, documentation and customer training.

• Advanced Technical Support (N2 & N3): Internet, SIP telephony, TV, mobile for VIP, SME and ISP customers.
• TCP/IP, DNS, DHCP, VPN, VLAN diagnostics. Cross-platform support: Windows, macOS, iOS, Android.
• Managed full lifecycle of network projects: analysis, planning, execution, delivery.
• Multilingual support in French, English and Italian.

• BTS Trade and Customer Relationship – Charles Baudelaire High School, Annecy, France (2008)